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Privacy Policy

Last updated: 1 July, 2026

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Master Nail Lab respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Prolific Path Pty Ltd trading as Master Nail Lab (“Master Nail Lab”, “we”, “us” or “our”) collects, uses, stores and discloses personal information.

By using our website, purchasing our products or courses, booking our services, contacting us or otherwise providing personal information to us, you acknowledge this Privacy Policy.

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1. About Us

Our business details are:

Business name: Master Nail Lab
Legal entity: Aphrodite Beauty Aesthetics 
ABN: 81 691 494 354
Email: Admin@MasterNailLab.com
Location: Sydney, NSW, Australia

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2. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

It may include:

  • your name;

  • email address;

  • phone number;

  • billing and delivery address;

  • account and login information;

  • course enrolment information;

  • booking and appointment details;

  • payment and transaction information;

  • purchase history;

  • course progress and participation information;

  • communications you send to us;

  • survey, feedback and review responses;

  • photographs or videos where consent has been provided;

  • information submitted through website forms;

  • technical information about how you use our website; and

  • marketing preferences.

Where necessary for a salon service or practical training activity, we may also ask for information relevant to the safe provision of the service.

We aim to collect only information that is reasonably necessary for our business activities.

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3. How We Collect Personal Information

We may collect personal information when you:

  • visit our website;

  • create an account;

  • enrol in a course;

  • book training or a salon service;

  • purchase a product;

  • join our mailing list;

  • complete a form;

  • contact us by email, phone, website or social media;

  • participate in a survey or promotion;

  • submit a review or testimonial; or

  • interact with our website, advertising or digital platforms.

We may also receive information from service providers that help us operate our business, such as payment processors, website platforms, course platforms and booking systems.

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4. Why We Collect and Use Personal Information

We may use personal information to:

  • process purchases and payments;

  • provide access to courses and digital content;

  • manage enrolments and bookings;

  • deliver products;

  • provide customer support;

  • communicate about courses, appointments and orders;

  • maintain customer accounts;

  • improve our courses, products, services and website;

  • respond to enquiries and complaints;

  • prevent fraud and protect our systems;

  • meet legal and regulatory obligations;

  • send marketing communications where permitted; and

  • carry out other activities you would reasonably expect in connection with our business.
     

5. Payments

Payments may be processed through third-party payment providers.

We generally do not directly store complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own terms and privacy practices.

We may retain transaction information such as the amount paid, date, payment status and products or services purchased.
 

6. Online Courses and Student Accounts

If you enrol in an online course, we may collect information about:

  • your account;

  • course enrolments;

  • course progress;

  • completed lessons;

  • assessments or submissions;

  • certificates; and

  • communications relating to your learning.

We use this information to provide and manage your learning experience.
 

7. Marketing Communications

Where permitted by law, we may send you information about courses, products, services, events, promotions and updates that may be relevant to you.

We may send marketing communications by email, SMS or other channels where you have consented or where otherwise permitted by law.

You can unsubscribe at any time using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary service communications, such as order confirmations, booking information, course access details or important account updates.
 

8. Cookies and Website Analytics

Our website may use cookies and similar technologies.

These technologies may help us:

  • operate the website;

  • remember preferences;

  • understand how visitors use the website;

  • improve website performance;

  • measure advertising effectiveness; and

  • provide relevant marketing.

Some cookies may be provided by third-party services.

You may be able to control cookies through your browser settings. Disabling some cookies may affect how parts of the website function.
 

9. Analytics and Advertising

We may use analytics and advertising services to understand website activity and improve our marketing.

These services may collect information such as:

  • device type;

  • browser type;

  • approximate location;

  • pages viewed;

  • interactions with our website;

  • referral source; and

  • advertising interactions.

Depending on the services used on our website, these providers may include platforms such as Google Analytics, META, Facebook etc

We recommend listing only the platforms that are actually connected to your website.
 

10. How We Share Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

  • website and e-commerce providers;

  • online course platforms;

  • payment processors;

  • booking systems;

  • email and SMS providers;

  • cloud storage and technology providers;

  • accountants and professional advisers;

  • delivery and logistics providers;

  • marketing and analytics providers; and

  • other contractors who assist us in providing our services.

We may also disclose information where:

  • you have consented;

  • it is required or authorised by law;

  • it is necessary to protect our legal rights; or

  • it is necessary to prevent a serious threat, fraud or unlawful activity.

We do not sell personal information.

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11. Overseas Service Providers

Some of the technology and service providers we use may store or process information outside Australia.

The countries involved may vary depending on the providers we use.

Where applicable, we take reasonable steps to select reputable service providers and handle personal information in accordance with applicable privacy obligations.
 

12. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

  • password protection;

  • access controls;

  • secure technology providers;

  • software and security updates; and

  • limiting access to people who need the information for legitimate business purposes.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.
 

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose it was collected, to operate our business or to meet legal, accounting and record-keeping obligations.

When information is no longer required, we take reasonable steps to delete it, destroy it or de-identify it where appropriate.
 

14. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding.

In some circumstances, the law may allow us to refuse access. If this applies, we will explain the reason where required.
 

15. Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to:

  • update or correct your information;

  • request access to your information;

  • unsubscribe from marketing;

  • ask questions about how your information is handled; or

  • make a privacy complaint.
     

16. Photographs, Videos and Testimonials

We may collect and use photographs, videos, reviews or testimonials for educational, website, social media or promotional purposes where appropriate permission has been obtained.

Where required, we will ask for consent before using identifiable images or testimonials.

You may contact us if you wish to discuss or withdraw consent for future use.
 

17. Third-Party Websites

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy policy of any external website or service you use.
 

18. Children’s Privacy

Our website, courses and services are not intended to collect personal information from children without appropriate permission where required.

If a participant is under 18, additional consent or involvement from a parent or legal guardian may be required depending on the course, service or activity.
 

19. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first.

We will review your concern and aim to respond within a reasonable timeframe.

Contact:

Master Nail Lab
Email: Admin@Masternaillab.com

If you are not satisfied with our response and applicable privacy law provides a further complaint process, you may be able to contact the relevant privacy regulator.
 

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

The current version will be published on our website with the date it was last updated.

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